privacy policy

drop-TEmily Moon River Lodge has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting concerns about privacy. Emily Moon River Lodge will explicitly ask when we need information that personally identifies you (“personal information”). Generally this information is requested when making reservations; ; when requesting a particular service; when sending feedback or when entering a competition. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

The purposes for which Emily Moon River Lodge will use your personal information are as follows: to transact with you via the Website or email regarding reservations, to provide services to you via our Website; to inform you of new features, services, special offers and products; to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on this Website.

Emily Moon River Lodge will be entitled to disclose personal information if Emily Moon River Lodge is required to do so to: (a) comply with applicable law or with legal process served on Emily Moon River Lodge; (b) protect and defend the rights or property of Emily Moon River Lodge, and (c) for the purposes of distributing same to various employees and/or third parties who assist Emily Moon River Lodge in providing services to you and thus need to know your personal information in order to render a proper and efficient service to you. We will use reasonable endeavours to ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.

We will:

  • treat your personal information as confidential;
  • take appropriate and reasonable technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  • provide you with access to your personal information to view and/or update personal details;
  • notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  • upon your request, promptly return or destroy any and all of your personal information in our possession or control.

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

Emily Moon River Lodge undertakes never to sell or make your personal details available to any third party unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Emily Moon River Lodge reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosure of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Emily Moon River Lodge, Emily Moon River Lodge shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.